Collections

Collections is the process of pursuing and obtaining payment from individuals or businesses who have outstanding debts. When a person or organization owes money and fails to make the required payments, the creditor or a third-party debt collection agency may initiate collections to recover the amount owed. The goal of collections is to secure the repayment of the debt through various means, following legal and ethical guidelines.

Our client accounts are worked thoroughly, effectively and professionally regardless of balance.

Upon receipt of an account placed for collection, we aim to have it loaded into our system within 24 to 48 hours. It is then held for 5 days to give you an opportunity to review the account acknowledgment for accuracy. If you find it was placed in error, just let us know and we will close it. We understand that in most cases the responsible party is still your patient or customer and do our best to balance this relationship with the fact that they have a past-due balance in your office that needs to be paid.

A member of our management team will assign a custom collection strategy and, if necessary, a specialized team to your account. Based on the balance (and/or score) some agencies may send a letter and close the account. We send out letters as required by law but do not find they collect bills — collectors do — and so our focus is to get one of our trained collectors in direct contact with the consumer. We focus on phone calls, not excuses!

One of the many internal measures utilized to assure the quality and performance of our services is we constantly analyze our collection results, both internally and on a client provided basis. We strive to communicate regularly and effectively with our clients emphasizing quality and responsiveness with our client services and administrative staff.

Performance benchmarking is done by comparing our competitive standing against other collection agencies. Monthly performance results are maintained in our database and compared against your placement and recovery reports.

How We Get It Done

Once your consumer is located we begin collection efforts and those efforts will continue on a regular and consistent basis until it is brought to closure or we are no longer legally permitted to contact the consumer. We obviously will spend more time on an account that we believe will get paid as opposed to one that has little chance of resulting in payment at this time, but we work all accounts.

There is a curve in the amount of work done on an account based on score and account balance in an effort to return dollars to you as soon as possible. In most cases, it is not unusual for a consumer’s financial situation or circumstances to change after six months or a year. As a result, we continue to make attempts to collect for up to 7 years from the last transaction date on the account. Obviously, if your consumer refuses to pay, disputes the balance, or tells us to stop calling, we have no choice but to do so.

Because AmCollect® has numerous clients we are constantly receiving updated information from new accounts being placed against existing patients/consumers. This information, when and as allowed by law, is used to breathe new life into otherwise uncollectible accounts.

If your contract permits we will report the account to the nation’s leading credit reporting bureaus if the account is not resolved within 180 days from the last transaction date on the account. In addition to credit reporting, we can consider legal action against the consumer on your behalf if you have authorized us to do so. If the consumer refuses to pay after all collection efforts have been made, AmCollect® will recommend legal action and send an Authorization for Legal Action to Commence. Legal action is typically recommended on accounts over $500 with verifiable assets. With your permission on a case by case basis, the account will be forwarded to litigation and our attorney network will seek wage garnishments and/or liens where permitted, after obtaining a judgment against the consumer. We will front legal filing fees for clients placing high account volumes on a monthly basis.