Leadership

Patrick has been with AMCOLLECT since it was founded in 1993 and its CEO since 2013. Patrick had the opportunity to work closely with one of the best in the industry for over twenty years. During his early career with AMCOLLECT, Patrick spent 7 years in charge of finance and information systems where he served as the primary contact for all agency clients and vendors, serving as General Manager when needed.

Patrick directed the implementation of our first predictive dialer which contributed to increased productivity, gross recoveries and increased marketability of the company. During this time AMCOLLECT was the smallest agency handling secondary accounts for a large national credit card company where we consistently placed in the top third of the agencies being used. Not only did AMCOLLECT perform under Patrick’s guidance but AMCOLLECT was able to meet or exceed the ever-changing requirements of a national client usually ahead of schedule and in a more timely manner than the larger agencies we competed with.

In 2005, Patrick assumed the role of SVP/Operations where, working closely with the CEO, he was responsible for collections, accounting, data entry and information systems/telephony. Patrick was responsible for the creation and implementation of the strategy for recoveries and began to handle the role of knowledge engineer as it relates to our RMEx collection software and integrated predictive iTel dialer.

For a national ER client, Patrick created an elaborate flow to automatically route accounts to client services for billing as soon as insurance is verified by a staff member. That same system was found to be extremely effective in expediting claims submissions and timely payment and continues to be used today.

Patrick is still the “technology and numbers guy” and makes himself available as a point of contact for all clients and vendors. Prior to AMCOLLECT, he spent twelve years serving as Assistant VP of Development for Charles E. Smith (Washington D.C.’s largest publicly traded real estate firm) where he established financial analysis models that were still being used long after he left to join AMCOLLECT. Out of college, Patrick worked as an auditor for the Drug Enforcement Administration and a staff accountant for a CPA firm before joining the corporate sector.

Accomplishments:

• Association of Credit and Collection Professionals (ACA) Certified Collector
• Completed ACA’s Professional Practices Management Systems (PPMS) Training
• Earned a Bachelors Degree in Accounting from George Mason University

Pat has been with AMCOLLECT since 2014 and brings with him extensive systems, collection and staff training experience. Prior to AMCOLLECT, Pat spent 20 years as Vice President of Operations for the Quantrax Corporation, a collection software company, where he was responsible for system development, support, system installation, training, and collection consulting.

Through the use of the RMEx system and automation, Pat took a 12 collector operation that had reduced staff to 4 collectors and increased recoveries by almost 40%. We are fortunate to have a person that has intimate knowledge of the inner workings of our collection software and dialer system.

Pat was Director of Patient Accounts and Director of IT for The Washington Clinic, a large private multi-specialty medical practice in Washington, DC. During his tenure, Pat was able to maintain a less than 2% bad debt write-off through the implementation of a collection process that was one of the first to implement IBM’s new remote site communication hardware/software system.

Shari has over 15 years of collection management experience with AMCOLLECT. She is currently responsible for the supervision and development of collectors working medical, retail and commercial accounts. Shari took a break from third-party collections and spent 5 years as a Credit Manager with Sunbelt Rentals. Though Shari’s tenure with AMCOLLECT was interrupted, Shari has been involved with AMCOLLECT from its beginning and was key to our success with a large national credit card company. She has not only demonstrated a proficiency with bank card and commercial debt but knows medical debt thoroughly.

We are fortunate to have a manager who is well versed in a variety of consumer and commercial debt types and is willing to share her knowledge and experience with our team.

Karen has been with AMCOLLECT since 2011 and brings over 20 years of medical office practices management and insurance billing experience. Karen was Office Manager for BodySculpture Nova and Fauquier Urgent Care and spent over 15 years as the Coordinator for Office Administration/Insurance Management for Plastic Surgery Associates of Northern Virginia where she reported to the Director. Who best understands the needs and expectations of a client than a client! We are fortunate to have one of our clients join the AMCOLLECT team.

Angie started with AMCOLLECT in 1999 as a senior collector and has held various positions throughout her tenure including Client Service Manager and now as our Compliance & Quality Assurance Manager.

As AMCOLLECT has grown, so have the laws that govern healthcare and the collection industry. In 2004 AMCOLLECT created a full-time position for the Compliance Manager and Angie has held that position since. In this role, Angie is tasked with being up to date and remaining ever-vigilant on the constant changes in the industry. She also provides guidance and training to the staff. Angie is a Certified Medical Assistant with over 30 years of experience in healthcare and credit and collections.

Allan has been with AMCOLLECT since 2003 and oversees the daily performance of several computer systems including the IBM and Microsoft servers. He is responsible for the setup and configuration of all new hardware/software.

He also designs, creates and maintains various company databases. Allan collaborates with our clients and their IT personnel when needed to write or modify the custom code and/or upgrade processes to facilitate the placement of accounts to AMCOLLECT electronically.

Prior to becoming part of AMCOLLECT, Allan spent 10 years as a Computer Programmer with US Credit & Collections, Inc. Allan has over 25 years of experience working with our collection software and we have yet to find a project he can’t handle.

Bob has been with AMCOLLECT since 2000 and is responsible for our day-to-day processing of payments and adjustments along with all internal and external accounting and reporting requirements.

He manages our payment posting department, handles the processing of all client checks and personally handles all trust statements and any client requested reporting that is submitted electronically. Prior to joining AMCOLLECT, Bob was an Assistant Branch Manager with the State Department Federal Credit Union.

John has been with AMCOLLECT since 2003 and is currently responsible for the recruitment of quality employees who have the ability to learn our business and more importantly hone their interpersonal skills.

He provides training, monitoring of collector performance, communication methods and compliance with HIPAA and the FDCPA. Prior to joining AMCOLLECT, John spent 8 years as VP & General Manager of US Credit & Collections. John brings nearly 50 years of experience in the debt collection industry and adds additional depth to our team.

Ginny has been in her current role with AMCOLLECT since 1996. It falls upon her shoulders to assure the timely and correct data entry of accounts that are submitted using hard copy documentation. She also is in charge of seeing that the bulk of the documentation provided by our clients is scanned and made readily available to our collection personnel.

Virginia is affectionately known in the office as “Ginny” and is our most tenured employee!